After Sales Manager - Northern Europe Manitou

As a member of the Manitou Group after-sales service team, you will be responsible for managing the after-sales service activities of some of our subsidiaries in Northern Europe.

You will ensure the smooth running of after-sales activities for this zone, including last-level technical support and technical training.

You will work with the network to continuously improve its products and services.

You will be able to project yourself internationally, for between 50 and 80 days a year.

Steering the after-sales activity of distribution subsidiaries (and their network)

- Deploy and manage the Group's after-sales policy through the subsidiaries in terms of technical support, warranty management, technical training, dealer network management, key account management, etc.

- Define and monitor annual action plans with each subsidiary under his/her responsibility, in line with the Service and Solutions Division's policy.

- periodically visit subsidiaries, dealers, direct customers and key accounts

- Manage the guaranteed activity of the sector for which he/she is responsible (budget monitoring, performance)

- Analyze activity, define progress plans and monitoring indicators

- Audit warranty, deploy and monitor modification campaigns, manage commissioning

- Structure, segment and evaluate the global after-sales service dealer network

- Develop and improve the performance of the dealer network

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Managing the continuous improvement of the network's products and services.

- Depending on the range you will be handling, you will be the point of contact for the Design/Production departments for the said range. To this end, you will be responsible for reporting technical problems encountered by customers, so that corrective action can be taken for future production. This involves coordinating after-sales actions with the CSC (Customer Satisfaction Committee).

- You also monitor after-sales quality KPIs for the machine range.

- If possible, you will participate in the development process for new products and services (MGPD).

PROFILE

Fluent English, French would be more efficient in France, Spanish/German would be appreciated but not necessary
Sense of communication, persuasion and responsibility with our dealers and with HQ colleagues
Availability and responsiveness to ensure customer satisfaction
You are also a hands-on person, with a desire to be present in our network in your geographical area (Europe here).
Managerial skills to understand and convince branch managers, Manitou Group quality managers, workshop technicians, etc...

Manitou Group, leader mondial de la manutention tout terrain, conçoit, produit, distribue et assure le service de matériels à destination de la construction, de l'agriculture et des industries.

Les gammes de produits du groupe comprennent : des télescopiques tout-terrain fixes, rotatifs et de fort tonnage, des chariots à mât tout-terrain, semi-industriels et industriels, des chargeuses compactes (skidsteers) sur roues et sur chenilles, des chargeuses articulées, des tractopelles, des nacelles élévatrices de personnes, des chariots embarqués, des équipements de magasinage et des accessoires.

Grâce à ses marques emblématiques, Manitou, Gehl, et Mustang, et son réseau de 1 500 concessionnaires dans le monde, le groupe propose les meilleures solutions en créant la plus grande valeur pour ses clients.

Avec un siège social en France, le groupe enregistre un chiffre d'affaires en 2017 de 1,6 milliard d'euros dans 140 pays, et emploie 3 900 collaborateurs résolument orientés vers la satisfaction clients.

Site web : http://www.manitou-group.com