Waiter Hosco

Summary of Position

The Waiter/Waitress provides friendly and responsive service to create an exceptional dining

experience for all guests. Their primary objective is to ensure that guests have such a

marvelous time that they are eager to return again and again

Key Performance Areas (KPAs)

Guest Greeting & Comfort

• Menu Knowledge & Recommendations

• Order Taking & System Entry

• Station Management

• Side Work Management

• Cleanliness Maintenance

• Guest Satisfaction Monitoring

• Billing & Payment Processing

• Team Collaboration

• Table Assistance

• Guest Appreciation

• Flexibility & Support

Duties & Responsibilities

• Welcome and greet guests, making them feel comfortable and letting them know

you're there to personally take care of them.

Menu Knowledge & Recommendations

• Inform guests of specials and menu changes, and make genuine recommendations

based on what they may enjoy.

Order Taking & System Entry

• Take food and beverage orders, entering them accurately into the point-of-sale

system, which relays orders to the kitchen and bar.

Station Management

• Remain at your station, keeping a close eye on customers and their needs without

leaving the area.

Side Work Management

• Monitor and complete side work assignments as required, both at the start and end of

each shift.

Cleanliness Maintenance

• Ensure service areas are clean and organized at all times.

Guest Satisfaction Monitoring

• Monitor and observe the guest dining experience, ensuring they are satisfied with both

food and service, and respond promptly to requests.

Billing & Payment Processing

• Prepare final bills, present checks, accept payments, and process credit card charges

or provide change as necessary.

Team Collaboration

• Assist fellow servers and the kitchen staff as needed to ensure smooth service.

Table Assistance

• Help the Commis with clearing and resetting tables as necessary.

Guest Appreciation

• Thank guests for their visit and invite them to return.

Flexibility & Support

• Be available to assist in various tasks as directed by the Supervisor to ensure the

smooth operation of the restaurant.

Key Performance Indicators (KPIs)

• All policies, procedures, and guidelines are 100% applied.

• Guests' complaints are promptly reported and reduced over time.

• Work station is consistently clean.

• Required administrative tasks are reported in a timely manner.

Qualifications

Have college degree or equivalent

• Have 6 months experience in similar position.

• Be able to communicate and understand the predominant language(s) of the

restaurant's trading area.

• Be able to work in a standing position for long periods of time (up to 10 hours).

• Be able to reach, bend, stoop and frequently lift up to 20kg.

Competencies

• Communication Skills - Effectively conveys information and listens actively to ensure

clear understanding.

• Flexibility - Adapts easily to changing situations and new challenges.

• Interpersonal Skills - Builds positive relationships and collaborates well with others.

• Attention to Detail - Ensures accuracy and quality by focusing on the finer details.

• Job Motivation - Demonstrates enthusiasm and dedication to fulfilling job

responsibilities.

• Initiative - Takes proactive steps to address challenges and opportunities without

being prompted.

Qualifications

Have college degree or equivalent

• Have 6 months experience in similar position.

• Be able to communicate and understand the predominant language(s) of the

restaurant's trading area.

• Be able to work in a standing position for long periods of time (up to 10 hours).

• Be able to reach, bend, stoop and frequently lift up to 20kg.

Competencies

• Communication Skills - Effectively conveys information and listens actively to ensure

clear understanding.

• Flexibility - Adapts easily to changing situations and new challenges.

• Interpersonal Skills - Builds positive relationships and collaborates well with others.

• Attention to Detail - Ensures accuracy and quality by focusing on the finer details.

• Job Motivation - Demonstrates enthusiasm and dedication to fulfilling job

responsibilities.

• Initiative - Takes proactive steps to address challenges and opportunities without

being prompted.

Épanouissez-vous dans votre carrière!

Faire carrière dans l'hôtellerie-restauration est plus qu'un simple travail, c'est l'aventure d'une vie.

Hosco a été fondé en 2011 avec une vision très claire : rassembler, inspirer et proposer des offres d'emploi à tous les professionnels de l'industrie de l'accueil, partout dans le monde.

Depuis, nous avons développé un concept unique qui connecte les professionnels qualifiés, employeurs et école hôtelières du monde dans un seul et même réseau.

Hosco propose des opportunités d'emploi dans plus de 80 pays à travers le monde. Que vous recherchiez un contrat à temps plein, à temps partiel ou saisonnier, commencez votre recherche par la destination de vos rêves !

Il est également possible d'améliorez vos compétences et faire évoluer votre carrière avec Hosco Learning. Nous disposons d'une centaine de cours d'hôtellerie et de restauration dispensés par des professionnels du secteur.

Notre conseil ? Soyez la meilleure version de vous-même !