Receptionist Relais & Châteaux

Receptionist Palé Hall, a distinguished AA Five Red Star country house hotel set within the breathtaking landscape of Snowdonia, is seeking a polished, confident and articulate Receptionist to join our Front of House team. The department operates two reception shifts each day between 7.00am and 10.00pm, and flexibility is essential to work a combination of early and late shifts, including weekends.li> Strong organisational skills and the ability to remain composed in a busy environment Competent IT and administrative skills A flexible and positive approach to working as part of a team Previous hospitality experience, with a minimum of one year in a similar role preferredul> Due to our location and shift patterns, you must also be able to commute to Palé Hall independently for both early and late shifts.li> Complimentary meals while on duty On-site parking Generous hotel and employee discounts The opportunity to develop your career within an ambitious and growing luxury hospitality environment Applicants must have the right to live and work in the UK.

We are seeking a professional and welcoming Receptionist to join our organisation in Paris, France. As the first point of contact for our guests and visitors, you will play a vital role in creating an exceptional experience whilst maintaining the smooth operation of our reception area. This is a permanent position that offers the opportunity to develop your career progression within a supportive and collaborative environment.

• Create a warm and genuine welcome for all arriving guests and visitors, ensuring they feel valued and attended to with professionalism and courtesy - Manage incoming telephone calls and enquiries with excellent telephone etiquette, directing calls appropriately and taking accurate messages
• Maintain meticulous reception records and manage administrative tasks with strong attention to detail and organisational skills - Coordinate guest comfort and requirements promptly, demonstrating empathy and responsiveness to individual needs - Operate reception and switchboard systems competently, managing multiple enquiries simultaneously with efficiency and composure
• Maintain a professional and welcoming reception environment that reflects the organisation's values and standards - Liaise collaboratively with internal teams to ensure seamless guest experiences and resolution of any concerns - Uphold confidentiality and discretion when handling sensitive information and guest details - Perform additional administrative duties as required, demonstrating flexibility and a goal-oriented approach to supporting the wider team

**Required Skills and Experience:** - Competent IT skills and proficiency with reception/switchboard systems - Strong attention to detail and excellent organisational abilities - Articulate, confident and professional communication skills - Excellent telephone etiquette and customer service experience - Demonstrated ability to multitask and manage multiple enquiries simultaneously

• Professional presentation and a welcoming, approachable demeanour - Strong people skills and ability to work collaboratively within a team - Excellent time keeping and ability to prioritise tasks effectively - Professional discretion and ability to handle confidential information with integrity **Desirable Skills and Experience:**
• Multilingual capabilities (particularly French and English) - highly desirable for our Paris location - Previous reception or front-of-house experience in a corporate environment - Experience with customer relationship management (CRM) systems - Induction and onboarding experience within a professional organisation

« Rejoindre Relais & Châteaux, c'est profiter d'une opportunité unique d'élargir vos horizons tout en nourrissant votre talent.
Que vous souhaitiez construire une véritable carrière à nos côtés ou recherchiez un poste saisonnier, vous découvrirez des maisons de caractère, toutes unies par la défense de nos valeurs d'hospitalité, d'ancrage local et de partage.
Partez à la rencontre de nos équipes passionnées par le beau et le bon, qui font vibrer le cœur de chaque Relais & Châteaux. Embarquez à nos côtés pour un délicieux voyage et devenez vous aussi, acteur d'un monde plus humain ! . »

Philippe Gombert
Président, Relais & Châteaux