IT Business Operations Expert for HR & Legal Groupe Talents Handicap

Ipsen is strengthening its Global Digital & IT Operations to better support its Corporate Functions and enable efficient, compliant, and high-value digital services across the organization.

Within this context, we are looking for an IT Business Operations Expert for Corporate Functions (HR & Legal) to play a key role in ensuring the reliability, performance, and continuous improvement of critical HR and Legal digital solutions.

This role sits at the crossroads of business, IT, and external partners, with a strong focus on service delivery, outsourcing management, and value creation for business users in a complex, international environment.

Your key responsibilities

• Own and ensure the delivery of IT business operations for HR & Legal applications in an outsourced service model, including maintenance and support.

• Act as a key point of contact for HR & Legal business stakeholders, ensuring high service quality and user satisfaction.

• Develop a deep understanding of HR, Payroll, and Legal business processes, including complex data integrations across internal and external systems.

• Translate business needs into effective operational and technical solutions, in close collaboration with IT Business Partners.

• Ensure smooth service transition of applications from build to run.

• Monitor and manage service performance against SLAs, KPIs, budget, and internal standards.

• Lead operational governance, reporting, and regular communication with stakeholders.

• Manage vendor relationships, including contract lifecycle, service commitments, service credits, and continuous improvement initiatives.

• Identify opportunities to optimize services, automate processes, and improve data flows.

• Drive innovation initiatives with IT and business stakeholders to improve efficiency and business outcomes.

• Contribute to the definition and execution of the Business Digital & Technology roadmap for HR & Legal domains.

Your profile & expertise

• 10+ years of experience in IT application management within HR & Legal domains, in a complex and regulated environment.

• Strong experience in service delivery and outsourcing management, ideally in the biopharmaceutical industry.

• Solid understanding of data privacy, compliance standards, security best practices, and pharma regulations.

• Proven experience working in global, matrixed organizations.

• Strong expertise in HR & Legal applications, such as: Workday (People), ADP (Payroll), eTemptation (Time Management), Paradox (Hiring), Cornerstone (Learning), Adobe Sign (Electronic Signature)

• Strong experience with complex data integration flows and reporting, including Power BI.

• Excellent stakeholder management, communication, and coordination skills.

• Business-oriented mindset with a pragmatic and continuous improvement approach.

• Bachelor's degree in Business, IT, or Project Management (Master's degree preferred).

• Fluent in English (mandatory); French is a strong asset.

Why join Ipsen?

• A key role supporting critical Corporate Functions in a global biopharmaceutical group.

• Exposure to complex, high-impact digital and IT operations in an international environment.

• Strong collaboration with business, IT, and strategic partners.

• A culture driven by purpose, innovation, and patient impact.

• Opportunities to grow, contribute, and make a tangible difference within a fast-moving organization.

Interested?

Let's talk - apply now or contact us to learn more about this opportunity at Ipsen.