In-Service Traceability front desk leader F/M AIRBUS

**Job Description:**
*Airbus Commercial Aircraft* is looking for a* In-Service Traceability Front desk leader(f/m)* to join our *Maintenance & Retrofit Engineering* team within Airbus' Customer Services Department based in Toulouse, France.
You will join a team of highly motivated professionals across the globe, striving to develop and deliver value-adding support and services to our customers.
We are developing a unique front desk for the maintenance & retrofit perimeter. We want to reinforce our capacity to answer the customers queries by improving our time coverage, our quality performance and finally our on-time deliveries.
In this role, you will be responsible for the "In-service Traceability" Front Desk performance and to drive continuous improvement related to Customer Front Desk process, tools, governance to ensure the best queries answer is provided to our customers. You will work in a close collaboration with our "in-service traceability" specialist.
DIMENSIONS:
* Part of Maintenance&Retrofit Front Desk organisations
* Transverse role in relation with Schedule Maintenance organization based in European Airbus sites, Mobile, India and China - 200 FTE
* Management of 1 subcontractor
* +1000 queries per year related to standard Schedule Maintenance & knowledge on ASAC-FCD-AMPES-RDAF, Services and Customer Services Organization
* Customers are potentially all Airbus customers worldwide
* All Airbus Platforms
* Main stakeholders: Customer Services Depatmentent ⇒ Retrofit Solutions Engineering & Engineering Department
*Your working environment:*
Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!
*How we care for you:*
* Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
* Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
* Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.
* Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
*Your challenges:*
Defining and Enforcing Airworthiness Conformity
* Determine the critical aircraft components requiring reference, tracking, and recording in production to ensure continuity of conformity with the approved Maintenance Programme Airworthiness in Service ( Aircraft Inspection Report and Single Traceability File (STF) referential)
* Approve the Airworthiness Statement of Component Conformity (ASACs) and Repair Design Approval Forms (RDAF) Category M as the certified Responsible Technical Expert (RTE3), guaranteeing compliance with regulatory and company standards.
Cross-Functional Traceability Leadership
* Lead and champion the definition, promotion, and continuous improvement of end-to-end component traceability across all affected Airbus departments ( design, production, Final Assembly Lines (FALs), to in-service operations).
* Contribute to the definition and necessary evolutions of the in-service traceability process, ensuring alignment with airlines and Approved Maintenance Organisations (AMO) (MRO, Repair stations,Vendors, Part Traders etc...) best practices and evolving regulatory requirements.
Subcontractor and Service Management
* Lead a collaborative group of subcontractors responsible for the production of support and services content related to traceability.
* Manage and conduct performance reviews for these subcontractors to ensure the quality, accuracy, and timely delivery of critical traceability support documentation and services.
*Your boarding pass:*
Experience:
At least 10 years of experiences in the following domains in:
* Answering of Customers Queries
* A/C engineering and configuration management (structure or system
* Documentations production knowledge
* Airbus documentation (SRM/ASR, AMM/MP, IPC/AIPC, PMS, AWL, MRBR, ALS/ALI etc...)
* Part 145 regulations and environment
* Aircraft maintenance and airlines operations
* Project management and stakeholder management skills
Soft skills:
* Customer oriented mindset
* Fluent in written & spoken English
* Build a trustful and inclusive environment
* Capacity to communicate and be adaptable to different cultures
* Good negotiation interpersonal and communication skills
Take your career to a new level and apply online now!
#LI-FM1
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
****Company:****
AIRBUS SAS
*Employment Type:*
Permanent
-------
Classe Emploi (France): Classe G13
*Experience Level:*
Professional
*Job Family:*
Customer Eng.&Technical Support&Services
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to *** .
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.