ATR - Supplier Support Manager H/F AIRBUS

**Job Description:**

* About us *

ATR is the *world's number one aircraft manufacturer in regional aviation* providing a new generation of turboprops. We are a joint venture between *two European aeronautical heavyweights, Airbus and Leonardo. *

From the world's largest cities to our planet's most remote regions*, our purpose is to deliver air travel* to people, communities and businesses in an *innovative, sustainable and modern way.*

If you strive for excellence, are driven by *ambition*, *trust *and *respect* as we are, then get your career off to a flighting start with ATR!

*Our leadership profile:*

* People Centric Entrepreneurial Inspiring Exemplary Innovative Humble *

* At ATR y **ou will work with passionate colleagues to make a difference in a human size company with attractive advantages! *

We are looking for a *Supplier Support Manager* to come onboard in our *Customer Support and Services ** Directorate * in *Mara*'s team : a team of *5 *collaborators.

*Career Path: Job *

* Your Mission *

As a member of ATR Customer Support & Services Directorate, you will join the supplier support management team, part of Customer Support Department.

The jobholder will oversee a portfolio of OEMs (Original Equipment Manufacturers) with the main objective of ensuring that customer support activities of subject OEMs are prepared and delivered as per contractual agreements, in line with expected performance level. Primary goal is to ensure and enhance ATR Customers' satisfaction.

Key responsibilities:

* Act as focal point in ATR organization & interface of ATR customers for OEM customer support activities shortfalls
* Ensure that contractual support obligations of OEM towards Operators and ATR are fulfilled
* Identify, process and address gaps in OEM customer support activities for in service fleet
* Define necessary remedial actions from OEMs and drive deployment plan until resolution
* Prepare and deliver Customer Support Reviews with main OEMs to share and align ATR's view of subject supplier's support activities and product performance
* Contribute to deployment of required corrective and improvement actions on fleet in service, as may be required on the base of achieved reliability lower than G-MTBUR, premature or repetitive removals, excessive maintenance costs
* Drive implementation of mitigation actions, when required, to secure operations: extra stocks, commercial dispositions, advance standard exchanges
* Involve procurement teams when required: commercial or contractual negotiation, escalation
* Provide procurement teams with support & inputs for negotiating with OEMs contractual aspects pertaining to customer support activities

* About you *

* Engineering degree or equivalent
* Good knowledge of aerospace industry : minimum of five (5) years of relevant professional experience in the aviation industry
* Previous experience in supplier management or supplier development required
* Experience driving supplier performance recovery, quality escapes or product issues resolution
* Good knowledge of aftermarket and customer/product support activities
* Previous experience in customer facing roles would be a plus
* Experience in dealing with negotiation or execution of product support contracts (SSC, PSA) would be an advantage
* Candidates with previous experience in quality, engineering or supply chain fields also welcome
* Excellent verbal and written communication skills
* Ability to interact with various profiles of stakeholders, from operational level to Senior/Executive Management
* Ability to cope with a wide range of support shortfalls, involving technical, commercial, industrial aspects and to define relevant recovery plans
* Good understanding of aviation regulations
* Data driven decision making, results oriented and highly customer focused
* Proactive, strategic thinking and ability to influence
* Ability to find win-win solutions and preserve long term business relationship
* Ability to work transversally, in a multicultural environment
* Available to travel worldwide regularly (10% of time typically), for business trip durations from 1 or 2 days to 10 days maximum. Could be with short notice when situation requires
* * Fluent in English and French (Italian is a plus)
* ... but above all, you are ready to take off with us to keep connecting communities and businesses and provide the best possible products and support to our customers!

* Our Recruitment Process *

* *Mara *will contact you
* Innovative and digital assessment
* To get to know you better: interview with *Mara *then with our Hr Recruiter

* What we offer *

* Highly competitive compensation package * (profit and success sharing, employee savings plan...)

* Work-life balance * (remote working, 6th week of paid leave, additional days off for family events...)

* Well-being / health * (supplementary health & welfare coverage...)

* Career paths * enabling employees to develop their skills and build a professional project

* Wide choice of development programs * for soft and hard skills

* CSE: * ATR (family and employee events) and Airbus CSE (travel, vacation camps ...)

* Diversity* *and inclusion*: Over 1200 men & women with more than 35 different nationalities work together in our teams !

ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

A propos d'ATR

ATR est le * premier constructeur mondial d'avions régionaux * et propose une nouvelle génération de turbopropulseurs. Nous sommes une * filiale de deux poids lourds de l'aéronautique européenne, Airbus et Leonardo. *

Des plus grandes villes du monde aux régions les plus reculées de notre planète, * notre objectif est d'assurer le transport aérien * des personnes, des communautés et des entreprises d'une manière innovante, durable et moderne.

Si vous recherchez l'excellence, si vous êtes animé par * l' ambition , * la * confiance * et le * respect, * alors faites décoller votre carrière avec ATR * ! *

* Notre Leadership Profile : *

* Centré(e) sur l'humain un esprit entrepreneur inspirant(e) exemplaire innovant(e) humble *

* Vous travaillerez avec des collègues passionnés pour faire la différence dans une entreprise à taille humaine avec des avantages attractifs ! *

Nous recherchons un * Supplier Support Manager * pour rejoindre notre Direction * Customer Support and Services * au sein de l'équipe de * Mara * : une équipe de * 5 * collaborateurs !

* Career Path: * Job

Votre mission

En tant que membre de la Direction Customer Support and Services , vous rejoindrez l'équipe de supplier support management , rattachée au département Support Client.

Le/La titulaire du poste supervisera un portefeuille de OEM (Original Equipment Manufacture r ) avec pour objectif principal de garantir que les activités de support client des OEM concernés sont préparées et exécutées conformément aux accords contractuels et aux niveaux de performance attendus. L'objectif principal est de garantir et d'améliorer la satisfaction des clients d'ATR.

Mission :


* Agir en tant que point focal au sein de l'organisation ATR et en interface avec les clients ATR pour les lacunes des activités de support client OEM.




* S'assurer du respect des obligations contractuelles de support des OEM envers les opérateurs et ATR.




* Identifier, traiter et combler les lacunes dans les activités de support client OEM pour la flotte en service.




* Définir les mesures correctives nécessaires auprès des OEM et piloter le plan d 'amélioration jusqu'à leur résolution.




* Préparer et animer les Customer Support Reviews avec les principaux OEM afin de partager la v ision d'ATR sur les activités support des fournisseurs concernés et les performances des produits.




* Contribuer au déploiement des actions correctives et d'amélioration requises sur la flotte en service, en cas de fiabilité inférieure au G-MTBUR, en cas de s dé poses prématurés ou répétiti ves ou de coûts de maintenance excessifs .




* Piloter la mise en œuvre de mesures d'atténuation, si nécessaire, pour sécuriser les opérations : stocks…