Floating receptionnist Hosco

ccommodation and Meals:

• Accommodation provided in Courchevel (single occupancy)
• Meals provided during working hours

Client Arrivals:

• Prepare for Client Arrivals (Hotel):
• Monitor client arrivals in advance.
• Gather all necessary information for seamless stay coordination (restaurant reservations, arrival times, transport bookings, etc.).
• Communicate special requests and information from the guest profile (cardex) to all relevant departments.
• Distribute role sheets or memorandums to all departments as needed.
• Prepare for Client Arrivals (Day of Arrival):
• Ensure rooms are prepared according to guest preferences.
• Coordinate with the housekeeping department to ensure rooms are ready for arrival whenever possible.
• Check-In:
• Follow the hotel's predefined arrival process.
• Collect all necessary information for legal registration and to maintain a high-quality guest profile (cardex).
• Manage guests whose rooms are not ready upon arrival.
• Ensure guest safety:
• Maintain confidentiality of all guest information.
• Ensure all staff are properly trained in evacuation procedures and fire safety protocols.

During Guest Stay:

• Room Changes:
• Prepare and coordinate room changes with the head housekeeper and butler manager to ensure a smooth process.
• Communicate room changes to all relevant departments.
• Guest Profiles (Cardex):
• Accurately enter information into the Property Management System (PMS).
• Ensure guest information is always up to date.
• Concierge Services:
• Address guest requests for transfers, instructors, restaurants, activities, etc.
• Provide information and recommendations about local restaurants, activities, and attractions.
• Maintain the concierge logbook clearly for seamless team handover.
• Manage shuttle services by communicating effectively with valet/doorman/porter teams.
• Guest Complaints:
• Listen to guest complaints with empathy.
• Resolve issues promptly and ensure guest satisfaction.
• Follow up regularly until the guest is fully satisfied.

Departure Preparation:

• Collect guest departure times.
• Coordinate late check-out requests based on availability.
• Ensure guests leave with a perfect final impression.

Client Departures:

• Check-Out:Ensure a courteous and warm departure according to established procedures.
• Offer to book dates for the following year for returning guests.
• Guarantee all charges are settled before the guest departs.

Financial Responsibilities:

• Billing:Accurately bill for minibar, laundry, expenses, transfers, etc.
• Verify the accuracy of guest invoices daily.
• Cashier Duties:Oversee cash drawer handover and correct errors before accounting closure.
• Follow cash handling and payment procedures.
• Ensure cash counting is always performed in the presence of a witness and countersigned.

Additional Responsibilities:

• Cover for the night auditor on their days off.
• Impeccable presentation
• Excellent communication skills and courteous language
• Passion for luxury and boutique environments
• Natural aptitude for hospitality
• Responsiveness, dynamism, and attentiveness to guest needs
• Teamwork skills
• Fluent in English and French (additional languages are a plus)
• Proficiency in Microsoft Office
• Multitasking ability

Flawless Presentation: Excellent Communication Skills and Courteous Language RequiredPassion for Luxury and Boutique Environments Natural Talent for Hospitality Responsive, Dynamic, and Always Attentive to Clients Strong Team Player Fluent in English and French (Additional Languages a Plus)Proficient in Microsoft Office Suite Strong Multitasking Abilities

Épanouissez-vous dans votre carrière!

Faire carrière dans l'hôtellerie-restauration est plus qu'un simple travail, c'est l'aventure d'une vie.

Hosco a été fondé en 2011 avec une vision très claire : rassembler, inspirer et proposer des offres d'emploi à tous les professionnels de l'industrie de l'accueil, partout dans le monde.

Depuis, nous avons développé un concept unique qui connecte les professionnels qualifiés, employeurs et école hôtelières du monde dans un seul et même réseau.

Hosco propose des opportunités d'emploi dans plus de 80 pays à travers le monde. Que vous recherchiez un contrat à temps plein, à temps partiel ou saisonnier, commencez votre recherche par la destination de vos rêves !

Il est également possible d'améliorez vos compétences et faire évoluer votre carrière avec Hosco Learning. Nous disposons d'une centaine de cours d'hôtellerie et de restauration dispensés par des professionnels du secteur.

Notre conseil ? Soyez la meilleure version de vous-même !