Alternance System, Network & Security Administration - Valbonne (F/H) ISCOD ALTERNANCE

With state-of-the-art equipment and proprietary software optimized for reverse engineering and chip security analysis, Texplained supports chip manufacturers, governments, and integrators in security assessments, hardware backdoor detection, data extraction, and digital forensics. System, Network & Security AdministrationManaging Texplained's IT infrastructure, including :Configuring workstations (Mac & Windows) and servers (Linux), handling updates, backups, security, hardware replacements, licensing, and user supportAdministering company networks (wired & Wi-Fi), routers, switches, IP addressing, and WAN connectionManaging Linux-based internal services (DHCP, DNS, NAS, Jira, Git, etc.)
Administering the texplained.com website hosting (OVH), including PHP & MySQL upgrades and backupsUpdating the texplained.com website (WordPress, WooCommerce, Sensei Pro + Vimeo)Administering an AWS + Linux FTPS server, user management, security updates, scheduled tasks, TLS certificate managementAdministering DNS (Gandi)
Managing Google Workspace (user creation, permissions, security) and Google Ads supportSoftware Testing & Support (in English)
Working closely with our development team and customers, your mission includes:
1. Software Testing
Writing test plans
Designing test cases based on software requirements
Creating test datasets
Writing and executing manual and automated test cases
Enhancing the test environment (scripting)
Analyzing, qualifying, and tracking bugs2. Customer Support (in English)
Delivering, installing, and training customers on our software
Handling customer requests (written and phone support, mainly in English)
Reproducing issues and coordinating with the internal team for troubleshooting
Developing investigation and resolution plans
Providing workarounds for incidents
Managing support tickets and collaborating with various company departments
Documenting support cases in a knowledge base
Ensuring service level agreements are met
Reporting on handled cases and time spent with clients
Proposing service quality improvements
Managing customer access rights

Passion for IT and software testing
Interest in security and hackingCustomer-oriented mindset for technical supportFluent written and spoken English
Curiosity and willingness to learn
Ability to work independently and interface with multiple teams
Solid knowledge of TCP/IP networks
Basic knowledge of Linux systemsBonus Skills
Experience with Windows environments and C#
Knowledge of testing environments (XStudio, QTest) and Virtual Machines
Experience in:
Automated testing for complex software
Home networking and basic network services (DHCP, DNS, HTTP)
WordPress, PHP/MySQL
AWS, PGP, vsftpd, Let's Encrypt
Google Workspace & Google Ads
If you are dynamic, versatile, and enjoy working on cutting-edge technology projects, we want you on our team!Rémunération fixe selon niveau d'études + âge,Poste basé à ValbonneVous êtes intéressé(e) par cette offre d'emploi en alternance ? Postulez dès maintenant !

L'ISCOD, spécialiste de la formation en Digital Learning, recherche pour son entreprise partenaire, Consultant informatique, un(e) System, Network & Security Administration en contrat d'apprentissage, pour préparer l'une de nos formations diplômantes reconnues par l'Etat, de niveau 5 à niveau 7 (Bac+2, Bachelor/Bac+3 ou Mastère/Bac+5).
Optez pour l'alternance nouvelle génération avec l'ISCOD !