ATR - Head of EMEA Customer Material Management AIRBUS

**Job Description:**
* HO EMEA Customer Material Management (H/F) *
* About us *
ATR is the *world's number one aircraft manufacturer in regional aviation* providing a new generation of turboprops. We are a joint venture between *two European aeronautical heavyweights, Airbus and Leonardo. *
From the world's largest cities, to our planet's most remote regions*, our purpose is to deliver air travel* to people, communities and businesses in an *innovative, sustainable and modern way.*
If you strive for excellence, are driven by *ambition*, *trust *and *respect* as we are, then get your career off to a flighting start with ATR!
*Our leadership profile:*
* People Centric Entrepreneurial Inspiring Exemplary Innovative Humble *
* At ATR y **ou will work with passionate colleagues to make a difference in a human size company with attractive advantages! *
We are looking for a HO EMEA Customer Material Management to come onboard in our *Customer Support & Services *Directorate in* Louis' team. *
*[Career Path: People Management]*
*Company Overview*
ATR is a leading manufacturer of regional aircraft, committed to delivering innovative and efficient solutions for the aviation industry. We pride ourselves on our collaborative culture and our dedication to sustainability and excellence in aviation.
*YOUR MISSION*
As the Head of Customer Material Management, you provide full leadership, strategic direction and operational oversight for the Material Account Management organization and the Customer Order Desk. You are accountable for customer satisfaction, service reliability & operational performance, revenue development and continuous improvement across all Material Support activities for airlines and MROs in the EMEA region.
Your role ensures high performance of the front-office and back-office teams, securing operational excellence (OTD, AOG responsiveness, backlog health), and driving the transformation of ATR's material services.
*MAIN ACTIVITIES*
*Leadership & People Development*
Lead, coach and develop a team of 11-12 Material Account Managers, ensuring capability building, performance monitoring, continuous training and career development. Foster customer-centric behaviours and operational rigor. Drive team governance (stand-ups, 1:1s, reviews, QBRs). Ensure smooth onboarding and maintain high expertise.
*Customer Relationship & Service Excellence*
Ensure strong customer satisfaction through high service levels, reduced AOG exposure, optimized lead-times and fast reactivity. Represent the department in customer business reviews, negotiations and escalation meetings. Ensure consistent and high-quality communication.
*Operational Performance Management*
Monitor backlog, claims, Service Level, NBO, PCU and all KPIs to maintain accurate and updated performance indicators. Secure OTD through corrective action plans and cross-functional alignment. Coordinate daily with Supply, Repair, OCC, Logistics, Inventory, Engineering and Finance to ensure on-time and on-quality delivery.
*Commercial Management & Revenue Development*
Oversee all sales activities for spare parts, exchanges, repair and leasing, ensuring Order Intake & revenue targets. Accountable for an annual order intake of ~150M$. Support commercial strategies, pricing initiatives and long-term customer development.
*Back-Office & Subcontracting Oversight*
Manage a 50-person subcontracted Back Office in charge of quotations, order processing and first-level customer support. Monitor performance, productivity, quality and compliance. Lead subcontracting negotiations, renewals and continuous improvement.
*Continuous Improvement & Transformation*
Drive major improvement and digitalization initiatives (ATRactive, FCO, Customer Autonomy tools, RPA, PowerApps). Standardize and optimize processes (SOPs, escalation matrices, workflows). Lead Repair industrialization, communication template improvements and knowledge base creation.
*Governance & Compliance*
Represent the department in internal committees, audits and strategic reviews. Ensure compliance with ATR safety, quality and regulatory standards. Act as the voice of the customer internally and support company-wide transformation initiatives.
*OTHER ACTIVITIES: *
• Monitor backlog, claims, Service Level, NBO, PCU to maintain Up to date KPI's.
• Coordinate with Supply, Repair, OCC, Logistics and all other internal services to make sure ATR brings on Time and on Quality feedback to our customers. Manage critical operational topics demonstrating leadership.
• Coordinate transversal activities (Pricing, Inventory, Logistics, OCC/AOG Desk, Engineering, Finance).
• Ensure adherence to ATR safety, quality and regulatory standards (Audits).
• Pilot continuous improvement initiatives (SAP, processes, KPIs, SOPs) and projects
• Animate business, commercial and innovation poles; ensure roadmap execution.
• Represent the department in internal committees and customer business reviews.
• Participate to strategic projects of the organization, such as Digitalization (FCO, ATRactive, Customer Autonomy)
• Manage, follow and negotiate complex subcontracting contracts
*ABOUT YOU*
- Degree with significant experience in customer support, supply chain or material operations in aviation.
- Minimum of 3 years experience in managing customer relationships and driving customer satisfaction
- Present the expected skills:
* Technical skills (5-6 key competences): Knowledge of aviation industry is advantageous / sense of negotiation and commercial related skills / logistics knowledge / Relevant certifications (e.g., Customer Relationship Management) are a plus
* Strong leadership and team management skills.
* Deep knowledge of spares, logistics, commercial negotiation and order-to-cash processes.
* Excellent communication, stakeholder management and decision-making abilities.
* Strong analytical skills and proficiency in SAP and Office Suite.
* Language skills (and level): Strong Communication and proficiency in English and French required. Spanish or Italian are a plus. Demonstrated strength in interpersonal, written and presentation skills
* IT skills (tools): Advanced level Office pack, SAP knowledge
* Soft skills:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to analyze data and develop actionable insights
- Proven ability to work collaboratively in a fast paced team environment
- Ability to manage a multicultural Team
- Specify the specific constraints (regular business trips...): travel up to 15%
* Our Recruitment Process *
* *Louis *will contact you
* Innovative and digital assessment
* To get to know you better: interview with *Louis* then with a Talent Acquisition Partner
* What we offer *
* Highly competitive compensation package * (profit and success sharing, employee savings plan...)
* Work-life balance * (remote working, 6th week of paid leave, additional days off for family events...)
* Well-being / health * (supplementary health & welfare coverage...)
* Career paths * enabling employees to develop their skills and build a professional project
* Wide choice of development programs * for soft and hard skills
* CSE: * ATR (family and employee events) and Airbus CSE (travel, vacation camps ...)
* Diversity* *and inclusion*: Over 1200 men & women with more than 35 different nationalities work together in our teams !
ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
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* A propos d'ATR *
ATR est le *premier constructeur mondial d'avions régionaux* et propose une nouvelle génération de turbopropulseurs. Nous sommes une *filiale de deux poids lourds de l'aéronautique européenne, Airbus et Leonardo. *
Des plus grandes villes du monde aux régions les plus reculées de notre planète, *notre objectif est d'assurer le transport aérien*…