Head Housekeeper Hosco

Under the responsibility of the Director of Operations, your main responsibilities will include:

MANAGEMENT & FINANCE:

• Ensure the housekeeping department meets financial targets in line with the budgetary objectives set by the Director of Operations.
• Adapt the organization and optimize staff management.
• Monitor the consumption of cleaning and guest amenities to ensure compliance with established ratios.
• Maintain and analyze dashboards (room status, linen inventory, staff scheduling, productivity, reconciliation, etc.) and implement corrective actions as needed.

HUMAN RESOURCES:

• Foster a positive working environment within the team.
• Organize the onboarding and integration of new employees.
• Create staff schedules in line with activity forecasts.
• Ensure compliance with labor laws.
• Lead team meetings as requested by the Director of Operations.
• Support employees in their professional development.
• Motivate teams to achieve the objectives set by the Director of Operations.

SERVICE QUALITY:

• Ensure the quality of services and the welcome of VIP guests.
• Organize and oversee the cleaning of all rooms, facilities, and common areas.
• Coordinate room assignments and check-outs.
• Enhance customer satisfaction through a friendly attitude, availability, and consistent presence on the floor.
• Guarantee high-quality service, ensure guest comfort, and maintain a warm, personalized welcome from the team.
• Ensure that external service providers (linen rental, cleaning, etc.) meet quality standards.
• Handle guest complaints and manage lost and found items.
• Build customer loyalty.
• Be knowledgeable about the hotel's services to inform guests.
• Ensure that documents and information placed in rooms are up-to-date and properly displayed.

Motivated and passionate about the luxury hospitality industry, you are fluent in English and have at least 2 years of experience in a similar role. You are recognized for your managerial skills, dynamism, rigor, and attention to detail.

Note: We are looking for not only a skilled professional but also a strong personality to join our team. We foster a pleasant working atmosphere where everyone can thrive in their role. Teamwork and kindness are at the heart of our values.

Key Qualities:

• Impeccable presentation.
• Excellent communication skills and courteous language.
• A passion for luxury and boutique environments.
• Flexibility and collaboration with other departments.
• Responsiveness and dynamism.
• Ability to work as part of a team.
• Fluent in English and French (additional languages are a plus).
• Proficiency in Microsoft Office.
• Strong multitasking abilities.

Épanouissez-vous dans votre carrière!

Faire carrière dans l'hôtellerie-restauration est plus qu'un simple travail, c'est l'aventure d'une vie.

Hosco a été fondé en 2011 avec une vision très claire : rassembler, inspirer et proposer des offres d'emploi à tous les professionnels de l'industrie de l'accueil, partout dans le monde.

Depuis, nous avons développé un concept unique qui connecte les professionnels qualifiés, employeurs et école hôtelières du monde dans un seul et même réseau.

Hosco propose des opportunités d'emploi dans plus de 80 pays à travers le monde. Que vous recherchiez un contrat à temps plein, à temps partiel ou saisonnier, commencez votre recherche par la destination de vos rêves !

Il est également possible d'améliorez vos compétences et faire évoluer votre carrière avec Hosco Learning. Nous disposons d'une centaine de cours d'hôtellerie et de restauration dispensés par des professionnels du secteur.

Notre conseil ? Soyez la meilleure version de vous-même !