1SYPF - FUEL SYSTEMS SUPPORT - CUSTOMER SUPPORT ENGINEER (M/F) AIRBUS

**Job Description:**

*Airbus Commercial Aircraft* is looking for a *Fuel systems engineer* * (f/m)* to join our Fuel Systems team based in *Toulouse, France*.

The successful applicant will join the Fuel Systems team, in the new Center Of Competence In-Service Engineering and will be part of the department, in charge of Engineering Support for Propulsion Systems (Engine and Nacelle), APU, Fuel, Bleed and Air Systems.

*Your working environment:*

Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

*How we care for you:*

* Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.

* Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.

* Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.

* Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.



At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

*Your challenges:*

* Answer customer daily queries through Tech Request tool. Following up as required through direct phone calls and discussions with the Airlines or their representatives

* Provide on-site assistance where & when necessary.

* Organise meetings and webinars for specific subjects in order to communicate effectively to airlines.

* Create and present clear, precise and value added presentations on fuel system technical topics.

* Ensure that all technical concerns and needs, raised by the customer, are well assessed and addressed within the defined time scale.

* Monitor in-service events, identify potential impacts and launch appropriate corrective action with the relevant program and design organisation through creation of Major In service Problem (MISP) or Request For Work (RFW).

* Ensure the required level of progress and follow-up during the investigation phase acting as the "voice of the customer" to ensure the problem solution is in the best interests of the customer.

* Ensure feedback of in-service experience, maintenance activities and significant issues to management, design organisation and the suppliers.

* Analyse all in-service events to identify potential impact on airworthiness, reliability, quality, cost of ownership, passenger and crew comfort, and operational cost.

* Provide In service Information (ISI) and Technical Follow up (TFU) to airlines ensuring a high level of quality and added value information.

* Review documentation for new programs and modifications/adaptations to existing programs (AMM and TSM).



Your boarding pass:

* Engineer with experience in aircraft systems, with a preference but not obligatory in Fuel systems.

* Negotiation level in English, written and spoken (This is a very important aspect of the job as it involves all communication, either with customers or with the design offices both written and verbal in English)

* Excellent presentation skills, both oral and written.

* Highly concerned by Customer support and service minded

* Good co-ordination and relational skills to deal with Customers, Design Offices, Vendors and other Airbus departments.

* Team player, adaptable, flexible



Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply online now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

****Company:****
AIRBUS SAS

*Employment Type:*
Permanent
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Classe Emploi (France): Classe F12

*Experience Level:*
Professional

*Job Family:*
Customer Eng.&Technical Support&Services

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to **************** .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.