1SYPF - FUEL SYSTEMS SUPPORT - CUSTOMER SUPPORT ENGINEER (M/F) AIRBUS

**Job Description:**

If you want to join an area in Airbus that is essential to our Customers fleet, an exciting opportunity for a Fuel systems engineer (m/f) has arisen within Airbus Commercial Aircraft in Toulouse (Blagnac site).

The successful applicant will join the Fuel Systems team, in the new Center Of Competence In-Service Engineering and will be part of the department in charge of Engineering Support for Propulsion Systems (Engine and Nacelle), APU, Fuel, Bleed and Air Systems.

* About us *

In-Service Engineering CoC, part of the Customer Care Center (CCC), is a dynamic, fast-paced domain with many opportunities for learning and career evolution.

With Safety and Customer Satisfaction at the heart, a wide variety of activities are performed: presentations at Airbus and Supplier conferences and forums, travel to the Customers for technical Reviews and on-site troubleshooting assistance, project participation and follow-up, involvement in Airworthiness investigations...

This domain is fast changing with digitalization (big data, Skywise,

etc...) creating new methods of work and opportunities; innovation will be key !

If you are open to challenges,

if you like having varied activities, where your priorities may change from one day to the other (ie. solving technical topics with A/L, working on long term topics etc) ,

if you want to build trustful relationships with our customers, and constantly develop yourself, technically but also from a human perspective,

if you want to work in a multicultural environment and be part of a dynamic and empowered team, then this job at 1SY is made for you.

* What you will be doing *

* Answer customer daily queries through Tech Request tool. Following up as required through direct phone calls and discussions with the Airlines or their representatives

* Provide on-site assistance where & when necessary.

* Organise meetings and webinars for specific subjects in order to communicate effectively to airlines.

* Create and present clear, precise and value added presentations on fuel system technical topics.

* Ensure that all technical concerns and needs, raised by the customer, are well assessed and addressed within the defined time scale.

* Monitor in-service events, identify potential impacts and launch appropriate corrective action with the relevant program and design organisation through creation of Major In service Problem (MISP) or Request For Work (RFW).


* Ensure the required level of progress and follow-up during the investigation phase acting as the "voice of the customer" to ensure the problem solution is in the best interests of the customer.

* Ensure feedback of in-service experience, maintenance activities and significant issues to management, design organisation and the suppliers.

* Analyse all in-service events to identify potential impact on airworthiness, reliability, quality, cost of ownership, passenger and crew comfort, and operational cost.

* Provide In service Information (ISI) and Technical Follow up (TFU) to airlines ensuring a high level of quality and added value information.

* Review documentation for new programs and modifications/adaptations to existing programs (AMM and TSM).

* Review Service Bulletins and provide inputs for inspection service bulletin creation.

* After a certain level of expertise in the job - Represent Airbus at Airline conferences and technical review meetings.




** About you **

We are looking for candidates with the following skills and experience:

- Engineer with experience in aircraft systems, with a preference but not obligatory in Fuel systems.

- Negotiation level in English, written and spoken (This is a very important aspect of the job as it involves all communication, either with customers or with the design offices both written and verbal in English)

- Excellent presentation skills, both oral and written.

- Highly concerned by Customer support and service minded

- Good co-ordination and relational skills to deal with Customers, Design Offices, Vendors and other Airbus departments.

- Team player, adaptable, flexible

- This position has been graded G13

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

****Company:****
AIRBUS SAS

*Employment Type:*
Permanent
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Classe Emploi (France): Classe G13

*Experience Level:*
Professional

*Job Family:*
Customer Eng.&Technical Support&Services

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to **************** .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.