Airbus Beyond - Customer Success Manager AIRBUS

**Job Description:**

*Airbus Beyond* is an Airbus company that delivers transformative experiences, boosting skills, behaviors and knowledge thanks to a broad range of learning solutions.

We have dedicated ourselves to developing professionals in aerospace for over 30 years.

Our offices are in the Leadership University (Blagnac) but our footprint is international.

A few key figures

• Pool of over 300 external trainers and consultants al over the world

• Over 100 customers from Airlines, airports, lessors, maintenance and repair organizations and aerospace suppliers internationally

• Approx. 30,000 learners per year

• Multi-cultural team based in China/India/Singapore/Germany/Portugal/France

We strive to create a caring, honest, and open working environment where every team member feels comfortable enough to speak up and be creative.

We fully believe in *our values* :

#GratitudeAndAttitudeAreChoices

#CaringIsWhatConnectsUs

#FortuneFavoursTheBold

... and we are looking for like-minded individuals to share the adventure!

Sounds like a match? *How about joining us as Customer Success Manager?*

**POSITION DETAILS**

• Contract type : unlimited (CDI)
• Job grading : Employment Class 13 (French 'Convention collective de la Métallurgie ')
• Location = Blagnac (31), France
• Onsite/Remote/Hybrid = Hybrid (up to 2 days of telework per week )

• Travel = This role may involve some international business travel and as such,
you must be able to travel accordingly

**YOUR MISSION**

We are looking for a *Customer Success Manager* to join us and strengthen our sales team.

The ideal candidate will be responsible for understanding and capturing customer needs, identifying potential business opportunities and ensuring our solutions provide outstanding customer experience, all the while developing strategic and long-term customer relationships.

**YOUR MAIN TASKS & RESPONSIBILITIES**


* Develop & manage a portfolio of customer accounts with a specific focus on superior customer satisfaction, owning the renewal term and cross selling / up selling appropriately

* Understand customer context and challenges and provide tailored solutions

* Drive actions to deliver against operational and Business Unit (BU) objectives

* Meet and exceed adoption and retention targets while maintaining an active pipeline

* Negotiate winning commercial agreements according to the company strategy, close deals and achieve sales targets

* Collaborate with internal services to ensure a seamless end-to-end customer experience (Operations, Subject Matter experts, etc)

* Conduct regular customer account reviews to assess customer satisfaction and identify new opportunities

* Create or negotiate frame contracts, and ensure that contractual terms and conditions are applied

* Represent Airbus Beyond with Airbus key stakeholders and customers such as airlines, MROs and suppliers

* Attend trade fairs and events when necessary



**CUSTOMER LOYALTY**


* Build and nurture close client relationships to drive account expansion and growth

* Understand customers' expectations, constantly improving the customer relationship by actively listening, clarifying their needs, concerns, propose solutions.

* Ensure customer satisfaction, provide precise information to respond to customer questions and articulate a winning value service leading to future business.

* Prepare and manage all contractual/customer review meetings

* Design of a customer loyalty strategy

* Manage customer complaints & solve issues

* Monitor and report key performance indicators, including cancellation rate, revenue, margin, quality indicators and end user feedback

* Write reports and summaries in order to update customer accounts

* Organize customer events in close collaboration with external communication focal point



**YOUR BOARDING PASS**


* Significative experience in a fast-paced, client-facing role required (3+ years)

* Strong Customer mindset and business acumen

* Strong organizational skills and priority management skills

* Ability to work autonomously as well as collaboratively in a team

* Excellent presentation, communication & story-telling skills

* Listening skills (and ability to read between the lines)

* Recognized for you negotiations skills and ability to influence

* Good networking skills and capacity to create relationships

* Detail-oriented and data-driven

* Strategic vision

* Full business fluency in French and English



*A plus would be:*

* Knowledge of the aviation/aerospace industry

* Use of Digital tools, including ERP

* Any other language would be a plus



**How we care for you...**


* *Financial rewards:* Attractive salary, success sharing collective bonus, employee savings plan abounded by Airbus Beyond and employee stock purchase plan on a voluntary basis.
* *Work / Life Balance:* Extra days-off for special occasions, time saving account, a Staff council offering many social, cultural and sport activities and other benefits.
* *Wellbeing / Health:* Complementary health insurance coverage (disability,invalidity, death). Health services centre, gym, onsite electric vehicles charging stations.
* *Individual development:* Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, development programmes, national and international mobility opportunities within the Airbus group.


This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

****Company:****
Airbus Beyond SAS

*Employment Type:*
Permanent
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Classe Emploi (France): Classe G13

*Experience Level:*
Professional

*Job Family:*
Sales, Marketing & Commercial Contracts

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to **************** .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.