Duty Manager Relais & Châteaux

Park Hotel Kenmare is one of Ireland's most distinguished and exciting luxury destinations. Nestled along the shores of Kenmare Bay, Park Hotel Kenmare offers timeless luxury, warm Irish hospitality, and exceptional personalised service. As a proud member of Relais & Châteaux and holder of two Michelin Keys, the hotel is internationally recognised for its refined elegance, culinary excellence, and commitment to creating unforgettable guest experiences. With a proud heritage dating back to 1897, the hotel blends historic charm with contemporary comfort, welcoming discerning guests from around the world seeking tranquillity, authenticity, and understated luxury.

Job Summary:

The Duty Manager at Park Hotel Kenmare plays a pivotal role in ensuring the seamless daily operation of the hotel, delivering exceptional guest experiences that align with the property's longstanding reputation for excellence and elegance. This hands-on leadership role supports all departments, particularly Front Office, Food & Beverage, and Housekeeping, acting as the primary point of contact for guests and staff during assigned shifts.

Key Responsibilities:

• Guest Services:
  • Serve as the main point of contact for guest inquiries, concerns and special requests, ensuring immediate attention and resolution, in the absence of Guest Relations.
  • Provide a personalised service to VIP guests and regular patrons, ensuring their expectations are exceeded.
  • Handle guest complaints with diplomacy, offering solutions to ensure a positive outcome, in the absence of Guest Relations.
• Operational Oversight:
  • Oversee the daily operations of the hotel during your shift, including Front Office and Food & Beverage as well as other departments as required.
  • Manage the Front Office and Food & Beverage departments in exceptional circumstances that have resulted in the absence of the HOD/ Assistant HOD.
  • Ensure that all departments adhere to hotel policies, health and safety regulations and service standards.
  • Conduct regular walk-throughs and inspections of public areas, guest rooms and back-of-house areas to maintain the highest levels of cleanliness, organisation and functionality.
  • Coordinate with various departments to handle operational issues, maintenance or service disruptions efficiently.
• Staff Management:
  • Supervise and support hotel staff, ensuring proper service delivery and adherence to hotel standards.
  • Lead by example in maintaining professionalism, a positive attitude and teamwork among all hotel employees.
• Crisis Management:
  • Act as the hotel's first point of contact during emergencies, ensuring guest safety and coordinating response with management teams.
  • Handle situations such as guest medical emergencies, property damage or safety hazards calmly and effectively.
• Leadership and Training:
  • Mentor and train staff members to ensure they understand their roles and responsibilities, promoting continuous improvement in service quality.
  • Address and resolve any staff performance issues that arise during your shift, escalating where necessary.

Requirements:

• Minimum 2-3 years' experience in a supervisory or management role within a luxury hotel or hospitality environment.
• Strong leadership and team management skills with the ability to motivate and support staff across departments.
• Excellent communication and interpersonal skills with a strong focus on guest satisfaction.
• Ability to remain calm under pressure and handle difficult situations professionally and efficiently.
• Strong organisational and problem-solving abilities with attention to detail.
• Flexibility to work shifts, including evenings, weekends and public holidays.
• Good knowledge of hotel operations, Front Office procedures and Food & Beverage service standards.
• Familiarity with health & safety regulations and emergency procedures.
• Proficiency in hotel management systems and Microsoft Office applications.

Some Of Our Benefits:

• Competitive & generous rate of pay.
• Discounted rates on rooms at Park Hotel Kenmare and other Relais & Chateaux properties.
• 50% off Food and Beverages/ 30% off spa treatments & 20% off spa products.
• Free use of spa/ gym facilities.
• Excellent Training and Personal development.
• Complimentary healthy meals whilst on duty.
• Complimentary on-site parking.

« Rejoindre Relais & Châteaux, c'est profiter d'une opportunité unique d'élargir vos horizons tout en nourrissant votre talent.
Que vous souhaitiez construire une véritable carrière à nos côtés ou recherchiez un poste saisonnier, vous découvrirez des maisons de caractère, toutes unies par la défense de nos valeurs d'hospitalité, d'ancrage local et de partage.
Partez à la rencontre de nos équipes passionnées par le beau et le bon, qui font vibrer le cœur de chaque Relais & Châteaux. Embarquez à nos côtés pour un délicieux voyage et devenez vous aussi, acteur d'un monde plus humain ! . »

Philippe Gombert
Président, Relais & Châteaux