Chargé de clientèle au back office (H/F) Manpower

Manpower MITRY MORY recherche pour son client, un acteur du secteur de la logistique, un Chargé de clientèle (H/F) Main Responsibilities:
- Customer Communication:
- Handle inquiries via phone, email, and other communication channels.
- Ensure timely and accurate responses to customer questions and requests.
- Provide clear explanations of company policies, services.
- Issue Tracking and Resolution:
- Monitor, document, and resolve customer disputes effectively.
- Coordinate with internal teams (e.g., logistics, billing, and operations) to address issues.
- Follow up with the client to ensure satisfactory resolution.
- Data Management and Reporting:
- Maintain accurate records of customer interactions in the CRM system.
- Generate reports to track recurring issues and suggest improvements.
- Collaboration and Process Improvement:
- Work closely with other departments to streamline customer support processes.
- Participate in regular team meetings and training sessions to improve service quality.
Key Qualifications:
- Language Skills: Fluent in English (written and spoken).
- Technical Skills: Proficiency in Microsoft Office (Word, Excel) and experience with SAP software is a strong advantage.
- Customer Focus: Previous experience in customer support or a similar role.
- Problem-Solving: Strong analytical skills to resolve disputes efficiently.
- Interpersonal Skills: Ability to build rapport with clients and internal teams.
- Time Management: Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Dans le cadre de sa politique diversité, Manpower étudie, à compétences égales, toutes candidatures dont celles de personnes en situation de handicap