Customer Support Specialist (Fluent English) H/F (H/F) Recruteur partenaire

/!\ Modalités obligatoires /!\
Merci d'ajouter : (1) 6 lignes en anglais (présentation + incident divers résolu + échange client/fournisseur) (2) 1 créneau 30 min pour un court échange téléphonique en anglais. Sans ces éléments, la candidature ne pourra pas être traitée.
Présentation
Entreprise IT (Villemomble, depuis 2010). Nous recrutons un(e) technicien(ne) support anglais courant. Activité: support client + accompagnement de projets apps mobiles / sites web multilingues / contenus.
Missions
- Échanges en anglais avec fournisseurs étrangers: suivi commandes, clarifs techniques, relances, résolution blocages logistiques, appels urgents si besoin.
- Support en anglais pour clients pro sur nos projets (apps/sites/contenus): qualification, assistance, escalade, suivi.
- Relecture du contenu anglais (cohérence, terminologie, sens).
English version (same content) below.
Mandatory requirements Please include: (1) 6 lines in English (introduction + miscellaneous resolved incident + client/supplier exchange) (2) 1 × 30-minute slot for a short phone conversation in English. Without these elements, the application cannot be processed.
Company overview - IT company (Villemomble, established 2010). We are recruiting a support technician with fluent English. Business: customer support + project support for mobile apps / multilingual websites / content.
Responsibilities
Exchanges in English with foreign suppliers: order tracking, technical clarifications, follow-ups, resolution of logistical issues, urgent calls when needed. English-language support for business clients on our projects (apps/websites/content): qualification, assistance, escalation, follow-up. English content proofreading (consistency, terminology, meaning).
Conditions: Villemomble + IDF travel, CDI 35h, mostly daytime, occasional early/late/weekend, no remote work.
Profile: confirmed S&N support, comfortable with older systems, fluent spoken/written English, service mindset, clear reporting. Bac+3/4 preferred, Bac+2 accepted with strong experience.