Front Office Manager Relais & Châteaux
Critères de l'offre
Métiers :
- Front Office Manager
Expérience min :
- 6 à 10 ans
Lieux :
- Bala (GWN)
Conditions :
- CDI
Description du poste
Palé Hall, North Wales
A Rare Opportunity in a Remarkable Setting
Set against the stunning backdrop of Snowdonia National Park, Palé Hall is a destination for luxury and refined service. This historic Victorian mansion, home to 22 exquisite bedrooms, is at the start of a significant new chapter - with bold ambitions to become one of the UK's leading country house hotels, renowned for fine dining and exceptional hospitality.
Why Palé Hall?
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Work in one of the UK's top Five Red Star country house hotels
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Supportive, inspiring environment with opportunities for career growth
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Be part of a project with genuine ambition and creativity at its heart
Ready to join us?
Send your CV to *** to find out more.
Visit: ***
Follow us: @palehallhotel on Instagram
About the Role
We are seeking an exceptional Front Office Manager to lead the reception and guest services team at our prestigious 5★ luxury hotel. This is a key leadership position responsible for delivering an outstanding guest experience, ensuring seamless front office operations, and maintaining the highest standards of service synonymous with luxury hospitality.
The successful candidate will be passionate about service excellence, operational efficiency, and team development, with a proven track record within a high-end hotel environment.
Key Responsibilities
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Oversee all front office operations including Reservations, Guest Services, Porters, and night audit
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Ensure exceptional guest service standards are consistently delivered and exceeded
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Lead, coach, and develop the front office team to achieve high performance and engagement
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Manage departmental budgets, forecasting, and cost control
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Handle VIP arrivals, guest feedback, and service recovery with professionalism and discretion
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Maintain strong communication with housekeeping, reservations, and other departments
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Ensure compliance with hotel policies, health & safety, and brand standards
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Drive upselling initiatives and maximise revenue opportunities
Requirements
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Proven experience as a Front Office Manager or Assistant Front Office Manager within a 4★ or 5★ hotel
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Strong leadership and people management skills
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Excellent communication and interpersonal abilities
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High attention to detail and commitment to luxury service standards
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Experience with hotel management systems (e.g., REZ Control, SevenRooms)
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Ability to work flexibly, including evenings, weekends, and holidays
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Professional appearance and demeanour
What We Offer
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Competitive salary.
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Share of gratuities.
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Supportive and collaborative team environment.
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Free on-site parking.
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Relais & Châteaux and Pride of Britain discounted stays
L'entreprise : Relais & Châteaux
« Rejoindre Relais & Châteaux, c'est profiter d'une opportunité unique d'élargir vos horizons tout en nourrissant votre talent.
Que vous souhaitiez construire une véritable carrière à nos côtés ou recherchiez un poste saisonnier, vous découvrirez des maisons de caractère, toutes unies par la défense de nos valeurs d'hospitalité, d'ancrage local et de partage.
Partez à la rencontre de nos équipes passionnées par le beau et le bon, qui font vibrer le cœur de chaque Relais & Châteaux. Embarquez à nos côtés pour un délicieux voyage et devenez vous aussi, acteur d'un monde plus humain ! . »
Philippe Gombert
Président, Relais & Châteaux
