Receptionist (M/W) – Casa Góngora Relais & Châteaux

(Complete your property description : You may use the description displayed within your Management Center account in the Main Text section.)

The Góngora universe unfolds through wine, gastronomy, art, hospitality, and culture. An exclusive hotel where time gently comes to rest, a living museum that celebrates tradition, a chef's table in dialogue with the land, exclusive events that become timeless memories.

Here, history, aesthetics, and soul are inseparable. The past is not a burden, but a vital sap that nourishes the future. That is why Góngora is not just a destination - it is a root from which all stories grow.

AS RECEPTIONIST

First contact of the client, you are the guarantor of the good stay of the customers.

• You welcome the customer, provide him with all the information on the conditions of the stay, the formalities, the prices, the commodities of the hotel, the products and the possible promotions.
• You ensure the satisfaction of the clients; follow their arrival and their departure and transmit the useful information to the other services.

Its main missions will be to:

• Ensure the physical and telephone reception of the clientele of the hotel
• Carry out check-in and check-out of individual or group clients according to the procedures in force and ensure the accuracy and reliability of the information collected
• Anticipating customer needs, responding to their requests, informing them and advising them
• Promote hotel products (restaurant, room categories)
• Manage invoices and receipts
• Communicate permanently with other services

• Ideally from a hotel formation, you have a significant experience in a position and similar institution.
• You are characterized by your excellent relation, interpersonal, and organizational skills.
• You have a very good relationship and are smiling.
• You are motivated, have a keen sense of organization and teamwork.
• Professional English is essential and a second language is desired.

BENEFITS:(highlight your benefits)

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Philippe Gombert
Président, Relais & Châteaux