#CORE IT Digital Workplace Operations Specialist - Event Management Support H/F AIRBUS

**Job Description:**
*Take off with Airbus Helicopters !*
*Airbus Helicopters* is looking for an *IT Digital Workplace Operations Specialist - Event Management Support (m/f)* to join the *Digital Workplace - Collaboration Services* *Department* based in *Marignane, France.*
Join us to shape the future of aeronautics and help protect lives during missions accomplished thanks to our helicopters.
The Marignane site, the 3rd largest industrial site in France, near Marseille and Aix-en-Provence, is undergoing a deep transformation to offer a high-tech, inclusive, and environmentally friendly working environment.
You will live a unique professional experience at the heart of the manufacturing of our helicopters.
To learn more about our site and our activities: https://www.youtube.com/watch?v=flu57j6g-0g
*Your future missions : *
You will join the Digital Workplace team within the Information Technology Directorate, responsible for all the technologies employees use to perform their duties in today's work environment.
Within Digital Workplace, the Collaboration Services team manages both on-premises and cloud applications, such as email, instant messaging, web conferencing, event conferencing, telephony, IT equipment and services for meeting and video conference rooms, enterprise social media tools, file-sharing applications, and productivity tools like Google Workspace.
As part of the Collaboration Services team, your role will focus on the RUN, BUILD TO RUN, and Entry Into Service of Airbus Live support, leveraging Google Stream technology. You will also work in close collaboration with the AH communication team and AH site management for event preparation. Additionally, you will provide backup support to the Web Conferencing team.
*Your main missions will be : *
* Lead the global health of the Airbus Live service in AH (incident backlog, knowledge database completeness, incident resolution efficiency, request catalog, CMDB updates, Implementation of Changes, SLA fulfillment, dashboard creation)
* Support and assist the Workspace Product Manager in all Run, Build-to-Run, and Build activities.
* Team up with the Web conferencing team to offer back up support. In the same way, the Web Conferencing team will back up your activity when needed.
* Define regular improvements in the scope of the activity.
* Ensure the proper Entry to Service of any new feature of the applications inside your scope. Regarding this aspect, you need to be ready to permanently improve your applications with new releases sometimes developed in house or by the software vendors.
* Manage Major Incident resolution process, by involving good roles and actors.
* Take care of escalations, by ensuring quick resolution and ensuring continuous improvement of our processes.
* Contribute to regular reviews on Restricted Collaboration routines including participation to PI Planning with the Group, weekly team meetings, product team meetings
* Document the scope of the activity
* Manage the relationship with the Service Desk in the scope of the activity
* Ensure the proper "shift right approach" having daily exchanges with the IT Service Desk.
* Support the Collaboration Services Architect in building or updating the architecture dossiers of your applications. Furthermore, you will help him or her in evaluating new features and technologies connected to your applications.
* Participation in the strategic product roadmap of your applications by continuously proposing new ideas to the Collaboration Product Managers. This also includes evolving the service roadmap of your perimeter.
* Work closely with the department Change Manager to secure the change management with end users and key stakeholders like VIPs and Assistants. In this aspect, it is key to translate the operation requirements into usable guides for the end users and knowledge articles for the Service Desk Agents.
*Your profile :*
* Academic background in Computer Science or equivalent experience.
* Theoretical understanding of ITIL methodology (incident management, change management, etc.). Prior exposure to ServiceNow is a significant asset.
* Strong interest in video conferencing and collaboration technologies (Google Workspace, streaming tools, audio/video equipment).
* Ability to draft clear user guides and technical procedures.
* Ability to understand user needs and design simple, effective solutions.
* Capacity to monitor KPIs (SLAs) and report on activity via dashboards.
* Ability to ramp up quickly in a complex, multi-site environment (Marignane, Donauwörth, Albacete).
* Open-mindedness, transparency, and, above all, the ability to receive and act on feedback to grow.
* A logical and pragmatic approach to technical troubleshooting and unexpected issues.
* Fluency in English is mandatory. Ability to work daily with international stakeholders. Knowledge of German or Spanish is an appreciated bonus.
*3 Reasons to join us :*
*Our Values : *Six essential values form the core of our company. Defined for employees by employees, our Airbus values shape the DNA of our business, reflecting the unique mix of qualities found in each member of our global family.
*Inclusion and diversity :* We foster an inclusive and rewarding work environment, where everyone's diversity is valued and respected. An inclusive and diverse workforce is the engine of *** makes us unique and contributes to better problem-solving.
*Compensation and benefits :*
At Airbus, we build the future together and your success is our priority.
Expect a global, competitive, and transparent compensation package (including salaries, bonuses, profit-sharing, participation, and preferred share ownership plan), designed to reward the impact and performance you bring, both individually and collectively.
We invest in your complete well-being: professional development (training, mentoring, international mobility), health coverage, retirement, and a commitment to a supported work-life balance (parental support, flexibility).
*And for your daily life, benefits that make a difference :*
* A dynamic CSE (Social and Economic Committee) offering many advantages (company restaurant, children's leisure center, associations and sports complex, travel allowances, etc.).
* Transport facilities: Take advantage of our company shuttles or the reimbursement of your annual transport pass.
*Our recruitment process :*
* 1. Apply online.
* 2. Analysis of your application by the recruitment department.
* 3. Our positions require a security clearance, complete the questionnaire that will be sent to you.
* 4. Conduct recruitment interviews: HR interview and technical interview with your future manager
* 5. Receive the job offer !
*Ready to take off ?* Give a new dimension to your career by applying online now !
#LI-JC2
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
****Company:****
Airbus Helicopters SAS
*Employment Type:*
Permanent
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Classe Emploi (France): Classe F11
*Experience Level:*
Entry Level
*Job Family:*
Digital
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to *** .
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.