Store Manager - Verbier Hosco

As a Store Manager at Arctic Juice & Café, you will oversee all aspects of your store's operations: from team leadership and customer experience to financial performance and operational standards. Your mission is to deliver outstanding service, maintain top-quality products, and drive growth in a dynamic, fast-paced environment.

You will inspire and develop a motivated team, uphold our brand ethos, and act as an ambassador for Arctic Juice & Café. This role reports directly to the General Manager and Operations Team.

Key Responsibilities

Team Leadership & Culture

Recruit, train, and lead a team of baristas, juicers, and foodies with ongoing coaching and support.

Foster a collaborative, positive culture rooted in Arctic Juice & Café's values.

Conduct regular team meetings and training sessions to boost skills and reinforce standards.

Hold weekly team meetings and ensure effective communication at all times.

Create schedules that balance labour costs with customer demand.

Promote accountability, professional growth, and continuous improvement.

Operational Excellence

Manage day-to-day store operations, including opening/closing, cleanliness, and organisation.

Ensure the store consistently meets brand standards and delivers a premium customer experience.

Drive efficiency by streamlining workflows and ensuring product consistency.

Financial & Performance Management

Set and achieve ambitious but realistic sales and performance targets.

Monitor KPIs such as Sales, COGS, Labour, Variable Costs, and customer satisfaction.

Develop and execute action plans with the team to close performance gaps and boost results.

Customer Experience & Brand Standards

Deliver exceptional customer service and uphold Arctic Juice & Café's commitment to quality.

Strive to position the brand above traditional juice/coffee chains, aiming to be the world's leading juice, coffee, and lifestyle company.

Actively monitor and respond to customer feedback to ensure constant improvement.

Encourage latte art and presentation excellence, while guiding beginners to focus on quality and consistency first.

Supply Chain & Inventory

Work with the supply chain team to ensure accurate and timely deliveries.

Monitor inventory levels, consumption, and waste, ensuring accurate stock checks and cost control.

Team Development & Training

Ensure all team members complete required onboarding and training modules.

Validate skills through regular tests and evaluations.

Encourage career progression and provide growth opportunities for team members.

Compliance & Standards

Enforce strict adherence to the company's Health & Safety Manual.

Maintain compliance with local regulations and international health standards.

Ensure uniforms and appearance standards are consistently followed (clothing, shoes, punctuality, and conduct).

Communication & Reporting

Maintain transparent communication with Area Managers, Operations, and senior leadership.

Prepare weekly, monthly, and quarterly reports on performance, challenges, and successes.

Ensure scheduling, planning, and labour organisation stay within budget and model requirements.

Minimum 3 years' experience in the food & beverage industry.

Proven experience in a supervisory or management role.

Proficiency in English (advanced level or higher) and fluency in french..

Strong knowledge of coffee, juice, and food service operations.

Skilled in recruitment, training, and scheduling.

Solid understanding of budgeting, sales tracking, and supplier management.

Strong leadership, communication, and customer service skills.

Ability to adapt quickly, solve problems, and respond to operational challenges.

Flexibility to work weekends and shifts.

Knowledge of health & safety regulations and commitment to hygiene standards.

Épanouissez-vous dans votre carrière!

Faire carrière dans l'hôtellerie-restauration est plus qu'un simple travail, c'est l'aventure d'une vie.

Hosco a été fondé en 2011 avec une vision très claire : rassembler, inspirer et proposer des offres d'emploi à tous les professionnels de l'industrie de l'accueil, partout dans le monde.

Depuis, nous avons développé un concept unique qui connecte les professionnels qualifiés, employeurs et école hôtelières du monde dans un seul et même réseau.

Hosco propose des opportunités d'emploi dans plus de 80 pays à travers le monde. Que vous recherchiez un contrat à temps plein, à temps partiel ou saisonnier, commencez votre recherche par la destination de vos rêves !

Il est également possible d'améliorez vos compétences et faire évoluer votre carrière avec Hosco Learning. Nous disposons d'une centaine de cours d'hôtellerie et de restauration dispensés par des professionnels du secteur.

Notre conseil ? Soyez la meilleure version de vous-même !