After Sales Country Manager (W/M/X) Achil.

The Role

As After Sales Country Manager, you'll lead all post-sales and contracting operations across New Caledonia. You'll take full ownership of the P&L, drive performance, and ensure best-in-class service delivery.

Key Responsibilities

• Own and drive the After Sales P&L to meet strategic and financial objectives.
• Localize and implement global strategy, tools, and best practices.
• Build and present a 4-year strategic and financial growth plan.
• Identify new revenue streams via customer insights and market analysis.
• Oversee third-party service providers (subcontractors, parts distributors, call centers) for quality, cost, and service levels.
• Ensure full compliance with KPIs, SLAs, legal, and health & safety standards.
• Manage service delivery quality, honoring both internal policies and client contracts.
• Develop strong relationships with key customers, lead negotiations, and manage escalations.
• Lead, train, and grow the local After Sales team into a high-performing unit.

Contract Details

• Contract type: Permanent (CDI)
• Status: Executive / Management
• Location: New Caledonia
• Salary: Competitive, based on profile and experience
• Languages: Fluent French and English required
• Travel: Primarily local, with occasional international trips

What We're Looking For

• ~7 years' experience in after-sales or service operations, ideally in an international or complex technical environment.
• Proven leadership, business acumen, and ability to drive strategic initiatives locally.
• Strong customer focus, with a track record of improving service KPIs.
• Experience managing teams and external partners.
• Technical or engineering background (Bachelor's degree or equivalent).

Achil is recruiting, on behalf of its client-a leading international player in engineering and technical services-an After Sales Country Manager (M/F/X) based in New Caledonia.

For ease of reading, the masculine form is used throughout this job description and implies no gender discrimination.

About the Company

Our client delivers complex technical equipment and services across more than 100 countries. Known for operational excellence and customer-centricity, the company is experiencing strong global growth and is now looking to strengthen its local leadership in New Caledonia.

This strategic hire aims to elevate service quality, boost efficiency, and reinforce customer loyalty through an empowered after-sales operation.