Receptionist Relais & Châteaux

Duties involve taking reservations for bedrooms, restaurants and private events, both online and by direct call/email, processing information, communicating effectively with other departments, carrying out check-in and check-out processes, responsibility for cash and card payments on the shift, and associated reception duties as required.

Salary £26,000.00 per annum

Gratuities

Meals on duty

Onsite parking

Generous employee discounts

This is a full time role, 40 hours per week, five days over seven Monday to Sunday.

Experience in hospitality within a similar environment is preferable, however full training will be given.

Palé Hall, one of the UK's leading Five Red Star country house hotels, is a luxurious destination for quiet retreat, comfort and culinary indulgence. Situated on the edge of the Snowdonia National Park this historic Victorian mansion features eighteen luxurious, individually styled bedrooms and suites and four charming garden suites situated within the estate grounds.

Our immaculately presented Receptionists are the face of Pale Hall, handling all the arrangements for our guests, giving a warm welcome on arrival and making sure that every stay is a memorable experience. We are strengthening the team with another full time receptionist, carrying out five 8 hour shifts per week. This is a fabulous opportunity for someone who enjoys a customer facing role, has experience in hospitality and a talent for attention to detail.

Our Front of House department operates three Reception shifts per day, 7am to 3.30 pm, 10am to 6.30 pm, and 2pm to 10.30 pm. Flexibility is expected in carrying out early, middle or late shifts on days as required, both midweek and weekend. Exceptional personal presentation is essential, good IT skills, preferably at least one year in a similar hospitality role, and the confidence to engage well with our guests. The ability to commute independently around the shift times is essential. Duties involve taking reservations for bedrooms, restaurants and private events, both online and by direct call/email, processing information, communicating effectively with other departments, carrying out check-in and check-out processes, responsibility for cash and card payments on the shift, and associated reception duties as required.

Every member of our team enjoys onsite parking, free hot meals on duty, generous employee discounts and a monthly share of gratuities. We offer a supportive and rewarding working environment in delightfully rural surroundings, where everyone is helped and encouraged to reach their full potential within a kind and friendly team. Please be confident that you can commute within the shift patterns of the position for which you apply.