OPERATIONS DIRECTOR Relais & Châteaux

Independent, family-owned luxury boutique resort in Zanzibar, member of Relais & Châteaux and awarded 1 Michelin Key, is seeking an experienced Operations Director to lead day-to-day resort operations and uphold the highest standards of service and guest experience.
The Operations Director has overall responsibility for the daily operations of the resort. This is a hands-on, on-site leadership role, with strong presence on the floor and close cooperation with ownership.

Key Responsibilities:

- Oversee daily operations across Front Office, Housekeeping, F&B, Spa, Watersports Center, Shop and Guest Experience
- Ensure villas are fully prepared and compliant with standards prior to guest arrivals
- Maintain consistent service standards and guest journey quality
- Lead, train and support department heads and operational teams
- Supervise on-site operational cost control, procedures and inventories
- Ensure transparent communication and regular reporting to ownership
- Coordinate closely with the Finance Director and Maintenance Director, operating on the same hierarchical level and reporting directly to ownership

The Property:

23 keys (20 villas and 3 rooms), 4 hectares, 200 m beachfront.

Profile:

The candidate should have experience in luxury hospitality and multi-department operational leadership. Ideally, the candidate will also have experience working in direct collaboration with ownership.

Requirements:
- Strong operational background in luxury hospitality
- Hands-on leadership style with high attention to detail
- Solid service culture and people-management skills
- Fluent English required; knowledge of French is a plus

How to Apply:

Please send your CV, cover letter, and professional references to:
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« Rejoindre Relais & Châteaux, c'est profiter d'une opportunité unique d'élargir vos horizons tout en nourrissant votre talent.
Que vous souhaitiez construire une véritable carrière à nos côtés ou recherchiez un poste saisonnier, vous découvrirez des maisons de caractère, toutes unies par la défense de nos valeurs d'hospitalité, d'ancrage local et de partage.
Partez à la rencontre de nos équipes passionnées par le beau et le bon, qui font vibrer le cœur de chaque Relais & Châteaux. Embarquez à nos côtés pour un délicieux voyage et devenez vous aussi, acteur d'un monde plus humain ! . »

Philippe Gombert
Président, Relais & Châteaux