Amazon Tour Leader, Amazon Tours Groupe Talents Handicap

En tant qu'organisateur de forums de recrutement, Talents Handicap accompagne de très nombreuses entreprises & organisations en France dans leurs recrutements de collaborateurs en situation de handicap. Participant actuellement à l'un de nos forums.

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Amazon is seeking enthusiastic and engaging Tour Leaders to lead immersive 90-minute in-person tours of our state-of-the-art Robotics Fulfillment Centers. As a Tour Leader, you will play a crucial role in showcasing Amazon's technology, innovative processes, and dedicated workforce to a diverse audience. This position offers a unique opportunity to highlight Amazon's rich history, our commitment to being Earth's Best Employer, and our ambitious Climate Pledge goals. We are seeking an enthusiastic individual with good communication skills and attention to detail in providing informative and engaging tours of their fulfillment center. The ideal candidate is passionate about technology, sustainability, and creating exceptional customer experiences.
At the end of each day, you'll review feedback from tour participants and contribute to continuous improvement efforts for the tour program.


Key job responsibilities
1. Conduct multiple 90-minute tours per day, providing an engaging and informative experience for visitors.
2. Develop a deep understanding of Amazon's fulfillment processes, robotics technology, and company history.
3. Effectively communicate complex technical concepts to audiences with varying levels of technical knowledge.
4. Highlight Amazon's commitment to employee development, safety, and well-being.
5. Educate visitors about Amazon's sustainability initiatives and the Climate Pledge.
6. Ensure tour groups adhere to all safety protocols and facility regulations.
7. Maintain positive site relationships and participate in site & community engagement activities
8. Staff and train Ambassador & Proxy teams
9. Respond to questions from tour participants accurately and professionally.
10. Collaborate with fulfillment center teams to stay updated on the latest developments and processes.
11. Maintain and update tour content to reflect new technologies and company initiatives.
12. Collect and report feedback from tour participants to improve the overall experience.


About the team
You'll be joining a passionate team of Tour Leaders and program managers around the world that are dedicated to showcasing Amazon's innovation and commitment to customer obsession. Our team works closely with various departments within the fulfillment center, including operations, robotics, human resources, and sustainability teams. We're a collaborative group that values creativity, continuous learning, and the ability to inspire others. As part of this team, you'll have the opportunity to contribute to the development of tour content and help shape the public's perception of Amazon's fulfillment operations.
This role offers an exciting opportunity to be at the forefront of Amazon's technological advancements while developing valuable public speaking and customer engagement skills. Join us in sharing Amazon's story and inspiring the next generation of innovators!