Customer Success Working Student France COACHHUB SAS.

Would you like to make a real impact by providing a solution that helps people unleash their potential? Are you willing to support organizations in their transformations through technology?

In just 5 years we have built a passionate team of 400 people, all on the same mission to democratize coaching to employees at all levels. Come and join one of LinkedIn's top 10 Startups and make your mark as we are looking for a Junior Customer Success Manager to join the French market.

The role will consist of two mains components:

1. Managing a portfolio of clients (Digital Service)

As part of the Customer Success Team, you will have your own portfolio (20 to 30 clients) and will be fully onboarded until you become autonomous to:

● Onboard new customers and develop strategies to enable best adoption of our
coaching solutions
● Monitor adoption and engagement metrics to ensure the success of the roll-out
● Work hand-in-hand with the Sales teams to ensure successful renewals
● Gather feedback, analyze the user experience and make proposals to improve the
experience (monitoring and analysis of KPIs).

2. Supporting the team and wider organization

In addition to the management of your client portfolio, you will also have the opportunity to:

● Learn from our experienced CSMs and support them with the organization and
coordination of their projects, business objectives and daily tasks
● Help prepare key meetings with strategic clients
● Participate in cross functional projects
● Collaborate with other CoachHub Markets (DACH, NWE, etc.) to share best practices

● Partner with cross functional teams to benchmark, evaluate and improve processes
and recurring tasks

What will make you successful?

To join the team, we expect from you a set of experiences and skills which would make you a great contributor to our mission to democratize coaching worldwide. You would perfectly fit in our team if:

● you have successfully completed a Bachelor degree and already have a professional
experience, ideally in a client-facing role
● you are both fluent in French and in English
● you have excellent presentation, written and verbal communication skills;
● you know how to efficiently manage your time and prioritize tasks in a fast-paced
environment;
● you are curious and always willing to learn
● you are action driven and solution oriented
● you demonstrate agility skills and working with collaborative tools is something
natural for you (e.g: G-Suite)
● you have a healthy balance between tenacity and humility;
● Bonus: a strong interest in data and/or developed commercial skills

... And ultimately if you embrace CoachHub's value: Growth Mindset, Trust, Collaboration,Drive & Ownership.

What we offer

Join us in our mission to democratize coaching for all career levels, worldwide as we grow, grow with us - in your own career and personal development The opportunity to network, collaborate and enjoy the company and talents of a global orkforce from over 45 countries.

Your own, personal Coach hosting unlimited sessions for you within your working day. You will get the opportunity to select your own thought partner who supports you in your own development, every step of the way.

This position is based in our Paris Office in the 17th arrondissement.

An impeccable onboarding experience to start you off on your adventure with us, (we were recently awarded a "Best Employer, large scale start up" by Kununu.)

Benefit from health insurance, lunch vouchers, collective sport sessions and social events to celebrate your success and keep you connected with your team

Don't miss a chance to become a CoachHubber and apply!