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Stage - Customer Success - Startup Free floating

Le 30 décembre

Critères de l'offre

  • Paris (75) , Bordeaux (33)
  • Stage - 6 mois
  • Temps Plein
  • Domaines d'expertise : Rentals , Facebook , Design , Service après-vente , App Store Voir plus , Space , Passionate , Business model , Energy , Sustainability , Ponies , scooter , Latin , Start-up , Expérience client , Flexible , Fast Learner , Can , Vehicles , Résolution de problèmes , Executive management , Bug Reporting , Multiples , Montée en gamme , Economie , Per , Management Voir moins

Description du poste

Our startup is a shared micromobility company with a unique business model.

Our solution is the first scheme to decentralise ownership of its vehicles, because we believe shared vehicles should belong to the people who use them. We let any of our users buy our ponies and share their revenue, ensuring that the profits remain in the local economy. We say they 'adopt' ponies and we call them 'pony angels'.

We launched in 2017 as the first European company in the shared micromobility space. Today, we design, produce, and operate bikes and e scooters across France and the UK. What sets us apart is our unique model and our obsession with quality and sustainability.

Not just getting around, changing the way the world goes round.

- Responding to customer requests via emails, calls, facebook, chats
- Investigating and resolving customer complaints and queries
- Outbound upselling: subscriptions, long term rentals etc.
- Anticipate customers' needs and solve their problems
- Flag and escalate issues as appropriate, filing bug reports, and generally being the eyes and ears of executive management on the ground
- Providing feedback to relevant teams to help improve our customer experience
- Reply to reviews on app stores

- Crazily good people skills
- Super high energy
- A hands-on and problem solving person, who can turn a terrible call into a world-class customer service experience
- Hardworking willing to reply to many many tickets per day
- Flexible, willing and excited of waking up on Sundays and to work evenings and weekends
- Fluent in French and English (both spoken and written)
- Any other Latin language is a big plus
- Patient and cold-headed not scared of doing multiple tasks at the same time in a fast-paced environment
- Fast-learner and a good time manager

And enjoy free riding !!

We are a mission-driven company. This means every team member is passionate about pursuing the company's mission and about delivering the necessary milestones to realise our vision. We have a sense of purpose and we are eager to do a superior job to serve this purpose.

Bordeaux ou Paris

Date de démarrage souhaitée : dès que possible

Référence : ZR_4600_JOB

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